Refund & Return Policy

Thank you for shopping with Pengedar Aiskrim. We value your trust and aim to ensure a smooth purchasing experience. Please read our Refund & Return Policy carefully.

1. Eligibility for Refunds & Returns

Due to the nature of our products, refunds or returns are only applicable under the following conditions:

• The product is damaged, defective, or incorrect upon delivery


• The issue is reported within 24 hours of receiving the product


• Valid proof of purchase and clear photos or videos are provided

We do not accept refunds or returns for:

• Change of mind


• Minor variations in color, texture, or taste


• Products that have been opened, used, or partially consumed

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Ice cream products


• Frozen or perishable items


• Custom or made-to-order items


• Promotional or discounted items

3. Refund Process

Once your request is reviewed and approved:

• Refunds will be processed within 7–14 working days


• Refunds will be issued via the original payment method or bank transfer


• Delivery and handling fees are non-refundable unless the error is on our side

4. Return Shipping

• Customers are responsible for return shipping costs unless the issue is caused by us


• Returned items must be in original condition and packaging

5. How to Request a Refund or Return

Please contact us with:

• Order number


• Description of the issue


• Photo or video evidence

Email: [email protected]
Phone / WhatsApp: +60103520024
Website: https://pengedaraiskrim.com

6. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page.

7. Contact Information
Pengedar Aiskrim
Address: Kedai Masjid Kg Nakhoda, No 1, Jalan Nakhoda Tengah, Kampung Nakhoda, Batu Caves, Gombak. 68100 Selangor
Website: https://pengedaraiskrim.com

By making a purchase on Pengedar Aiskrim, you agree to this Refund & Return Policy.