Privacy Policy

This Privacy Policy describes how we collect, use, and disclose your personal information when you use our services, including agent registration, online ordering, and delivery. It also explains your privacy rights and how the law protects you.

We use your personal data to process orders, maintain, and improve our services. By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy.

Definitions

• Company (referred to as "we," "us," or "our") refers to Mrsyanbila Enterprise, No 28, Jalan Lang Perut Putih 7, Kepong Baru. 52100 Kuala Lumpur.
• Service refers to the offerings provided by pengedaraiskrim.com, including agent registration, online ordering, and delivery services.
• Website refers to Pengedar Ais Krim, accessible from https://pengedaraiskrim.com/.
• Personal Data refers to any information related to an identified or identifiable individual.
• Cookies are small files stored on your device to help us improve your online experience.

Collecting and Using Your Personal Data

We collect your information to fulfill and improve our services, ensuring a smooth experience for agent registration, ordering, and delivery.

Types of Data Collected

• Contact Information: Includes name, email, phone number, and address for processing orders and arranging deliveries.
• Order Information: Includes details about the products ordered and order history.
• Login Information: Includes login credentials to access your agent account and view discounted pricing based on your role.

Usage Data

We automatically collect certain information when you visit our website, including your device’s IP address, browser type, pages visited, and time spent. This data helps us understand and improve user interactions with our services.

Tracking Technologies and Cookies

We use cookies to improve your experience on our website. These include:

• Essential Cookies: Required for core site functionality and to secure transactions.
• Functional Cookies: Help remember your login preferences and order details.

Use of Your Personal Data

Your personal data may be used to:

• Process and deliver your orders accurately
• Send updates on your order status, relevant offers, and promotions
• Maintain and secure your agent account
• Analyze usage to improve our services

Data Security

We follow industry-standard practices to protect your data, but no method is entirely secure. While we strive to use all reasonable means to safeguard your data, absolute security cannot be guaranteed.

Sharing Your Personal Data

We may share your data with third parties in the following situations:

• Payment Processors: Your payment details are securely processed via Billplz in Malaysia.
• Logistics Providers: Contact information and delivery details are shared with logistics companies to ensure your orders are delivered accurately and promptly.

Your Privacy Rights

You have the right to request access, correction, or deletion of your personal information held by us. If you would like to exercise these rights, please contact us using the information below.

Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please reach out to us:

• By email: [email protected]
• By visiting our website: https://pengedaraiskrim.com/contact-us/
• By phone: +60103520024