Return and Refund Policy

Thank you for choosing Pengedar Ais Krim. We strive to provide high-quality products and services to all our agents.

If, for any reason, you are not fully satisfied with your experience, please review our policy on refunds and returns tailored for ice cream product orders.

Interpretation and Definitions

Definitions

For the purposes of this Return and Refund Policy:

• Company refers to Mrsyanbila Enterprise, No 28, Jalan Lang Perut Putih 7, Kepong Baru. 52100 Kuala Lumpur.
• Goods refers to the ice cream products offered for sale on our website.
• Orders mean your request to purchase ice cream products from us.
• Service refers to Pengedar Ais Krim’s website and delivery services.
• You refers to the agent purchasing products from us.

Order Adjustment and Cancellation Rights

You may request an adjustment or cancellation up to 1 hour after placing your order. Please contact us directly to discuss any adjustments or cancellations.

Due to the perishable nature of ice cream products, refunds are only applicable in cases where:

• There was an error in your order (e.g., incorrect items received).
• The products received were not as expected in terms of quality or freshness.

Requesting a Refund

To request a refund, please inform us by:

• By email: [email protected]
• By visiting this page on our website: https://pengedaraiskrim.com/contact-us/
• By phone: +60103520024

Refunds will be processed via bank transfer to the agent’s bank account. We do not offer cash refunds. We will process eligible refunds promptly, typically within 3 business days, and we will not apply additional fees for bank transfer refunds.

Conditions for Product Collection or Delivery

For product collection or delivery, issues should be raised with our team immediately upon receiving your order. Once an order has been accepted and used, it cannot be refunded.

Returning Goods

For eligible returns of non-perishable items (e.g., packaged accessories or materials), please return them directly to our location at:

No 28, Jalan Lang Perut Putih 7, Kepong Baru. 52100 Kuala Lumpur

We are not responsible for items damaged or lost during return. We recommend using a trackable method for returns if applicable.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: [email protected]
• By visiting this page on our website: https://pengedaraiskrim.com/contact-us/
• By phone: +60103520024